YPS awarded for Outstanding Customer Service

YPS awarded for Outstanding Customer Service
Supplier News

Yorkshire Packaging Systems (YPS) is delighted to have won the Outstanding Customer Service award at this year’s Automate UK Awards.

YPS MD Glyn Johnson, commented: Customer service is at the heart of our business so to be recognised as outstanding is hugely important to us. We last entered and won this award 10 years ago, but the team have continued to focus on this area and to keep improving ever since, so we believe our service is now even better than it was then.

The award was designed to recognise a company who could demonstrate a customer service strategy that delivered customer satisfaction, retention and growth. YPS have a systematic approach to gaining and acting on customer feedback and a dedication to market-leading backup and support, evidenced by their engineering department being the largest team in the business.

The result is that the business has tripled its turnover in the last decade. The company also boasts that 50% of its machinery sales come from existing customers and they even have customers who have stayed with them for over 30 years!

Glyn concluded: We’re very grateful to Automate UK and to their panel of judges for this accolade. We also owe a huge debt of thanks to our customers and their support of us, which has enabled us to keep growing. We’re determined to keep our focus on making sure our customers are supported in every aspect of their automated packaging operation.

Latest Packaging News

Clean Cult launches refillable cartons and aluminium bottles at Whole Foods
Sustainability

Clean Cult launches refillable cartons and aluminium bottles at Whole Foods

Sustainable home care brand Clean Cult has launched a new range of packaging at Whole Foods Market...
Retailer replaces plastic with cardboard punnets for Belgian strawberries
Sustainability

Retailer replaces plastic with cardboard punnets for Belgian strawberries

Belgian retailer Delhaize has begun using cardboard punnets for its locally grown strawberries,...
Interroll: How to minimise unplanned downtime in your food packaging line
Supplier News

Interroll: How to minimise unplanned downtime in your food packaging line

Unplanned downtime in food packaging lines can be a significant drain on productivity and...
Fenix Industries: Molded pulp packaging – the ultimate guide (2025 edition)
Supplier News

Fenix Industries: Molded pulp packaging – the ultimate guide (2025 edition)

Everything brands, packaging buyers, and sustainability managers need to know. What is molded pulp...
Survey finds growing consumer resistance to unsustainable packaging in North America
Sustainability

Survey finds growing consumer resistance to unsustainable packaging in North America

A growing number of shoppers across the United States and Canada are rejecting plastic packaging in...